Policies

Order Information & Tracking

Thank you for your order. Your order will be mailed out within 3-5 business days of cleared payment. If this is a problem please send me a message so I can cancel your order. Please make sure your address is correct. If your shipping address is not correct Urban Couture Jewelry is not responsible for undelivered packages. You will receive a tracking number for your package when it's shipped.

Shipping Policies

Urban Couture Jewelry is not responsible for the cost of vat or postal taxes in foreign countries. If you reject delivery of the package by refusing to pay vat or taxes, Urban Couture Jewelry is not responsible for the shipping fees. Please make sure your shipping address is correct and up to date. If the customer provides an incorrect shipping address Urban Couture Jewelry will not be responsible for undelivered packages. If you have any problems or concerns please contact me so I can resolve any issues in a timely manner.

Returns

Cost of return shipping is the buyer's responsibility. Urban Couture Jewelry is not responsible for damaged items due to rough handling or negligence. I do not accept returns for "made to order" items or custom orders. Custom orders and "made to order" pieces are non refundable but may be exchanged for items of the same value. Items on sale are final sale and non refundable. All earrings are final sale. Earrings cannot be returned under any circumstances. When returning items, they must be unused, unworn, and in it's original condition and packaging. Package must be shipped back with tracking info for proof of delivery. If you are not satisfied for any reason please contact me through email within 7 days of receiving your package for exchange or return shipping info. Customer service is very important to me and I am very easy to work with. I want to make sure all my customers are 100% happy.

Contact

(702) 381-4789
UrbanCoutureJewelry@gmail.com
2544 Court St
Las Vegas NV 89121